Frequently Asked Questions

Product

What does SetHero do?

SetHero aims to connect film crews together to make working on set easier and more productive. You can use SetHero to create and publish call sheets to your team and update them in real-time.

Is SetHero only about call sheets?

SetHero’s main focus for right now is on call sheet creation and publishing — however, we have big plans for the future as well!

Does SetHero do scheduling or script breakdowns?

Currently, SetHero does not do scheduling or script breakdowns. An awesome tool we recommend using for that is https://thinkcrew.com/

Can you integrate with Movie Magic Scheduling?

Yes! We created a tool to help you export your data from Movie Magic Scheduling. Once your data is exported, you can upload it into SetHero. Easy! Check out this tool at https://moviemagictoexcel.com

Do my cast & crew need to create an account?

Nope! Your cast and crew receive their call sheets via email and text message and can access everything from their phone’s internet browser. They do not need to create an account or download an app!

What do you do to keep my data secure?

SetHero operates under industry-standard security guidelines including encryption, hashed passwords, and more.

Is SetHero reliable?

Yes! We’re proud to have an average of 99.99% uptime. You can see our uptime status here: https://setheroapp.com/status

Plans & Billing

How do I know which pricing plan is right for me?

If you are working on a one-time project (such as a short or feature film), you should use our project pricing.

If you are producing content on a regular basis (such as a commercial production agency), then you should look at our subscription pricing options.

Can I cancel at any time?

Yes, absolutely. We never lock you into our service. You can cancel your subscription at any time and it will not be renewed in the future.

Can I change my subscription plan?

Absolutely. It’s normal for your needs to evolve as your business changes. You can upgrade/downgrade your subscription at any time.

How many admins can I invite to collaborate on my project?

It depends on the plan you have purchased. Our smallest plan allows only up to 3 collaborators while other plans and one-time projects have no limits on the number of collaborators.

Do you offer a free trial or a free plan?

No, we do not. We do, however, cover the cost of your first project with us.

What happens if I need to exceed the limits on project size?

It’s easy to scale up your subscription plan or a single project as you go. We never charge extra “switching” fees for upgrading, so whether you are moving up to a larger subscription plan or adding more shooting days to your one-time project, we’ve got you covered.

Do you offer discounts to students?

Yes! In fact, all students can use SetHero for free for up to 2 years!

What payment methods do you accept?

We accept all common forms of credit / debit cards including Visa, Mastercard, American Express, and Discover & Diners. We also support a few smaller card brands, depending on the region. We do not accept PayPal or check.

Do you offer educational discounts for institutions that want to purchase multiple seats for students?

Yes! In fact, it’s even better than that. SetHero is completely free to use in academic settings. If you work at a school or university, please complete this application. Once verified, you can invite your students to use SetHero completely free of charge.

Do you offer refunds?

If you accidentally made a purchase, please contact us within 48 hours of the purchase and we will be happy to assist you with a refund. After 48 hours, we cannot offer a refund or credit for reasons other than shoot cancelation. If you made a one-time project purchase and the shoot was canceled due to unforeseen circumstances, please contact us.

Single Project Pricing

What happens if my shoot gets rescheduled or canceled?

If you made a one-time project purchase and the shoot was canceled due to unforeseen circumstances, please contact us. We’ll try to make things right.

Can my shooting days be spread across multiple weeks/months?

Yes! In fact, this is more common than you may think. When you update a project, you are paying for the number of shooting days. When and how these days are used is completely up to you! You could shoot 12 days in a row with no break days, or you could shoot one day a week for 12 weeks. Completely your call.

How does weekly billing work?

Long-form projects have the option to pay using weekly billing. This is ideal for feature films or episodics because it allows you to pay as you shoot, rather than spending upfront. When you pay with weekly billing, you will choose how many weeks you plan to shoot for and whether or not you wish to have the subscription automatically end after that number of weeks has been used. If you choose not to have it auto-cancel, your weekly subscription will continue to renew until you cancel it.

Subscription Plans

Why is the project size limited on the subscription plans?

Our subscription plans are designed for production companies or agencies that are producing multiple short-form projects on a regular basis and wish to commit to SetHero. Our subscription plans are not intended to be used for long-form project types (such as feature films). For long-form projects, you should use our project-based pricing.

Can I cancel my subscription at any time?

Yes, absolutely. We never lock you into our service. You can cancel your subscription at any time and it will not be renewed in the future.

Will my subscription be renewed automatically?

Yes, subscriptions will be renewed automatically unless you cancel them. You will be sent a reminder email a few days before your subscription renews.

About the Company

Who created SetHero?

SetHero was founded by Luke DeBoer. After years of working as a 2nd AD on feature film, he became frustrated by the lack of efficient communication tools and was inspired to create something better that would lead to the future workflows of real-time film production. Learn more about our story here.

How long have you been in business?

The company was officially founded in 2014, with our first Beta version launched in 2016.

How many clients do you have?

We help thousands of films and production teams across the globe. Over 150,000 unique, personalized call sheets have been generated using SetHero.